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Company Policy and Procedures for Occasions Engraving
Product Excellence Guarantee
All Occasions Engraving products are guaranteed free of defects. If a defect is found, please return the item immediately for replacement or a full refund.
We usually deliver within 10 days. We will make every effort to deliver your items by your request delivery date. If there appears to be a problem with doing so, one of our representatives will contact you.
We respect your privacy and honor your relationship with us. No customer information is given to third parties. New products and product alerts may occasionally be delivered via print and email (if you'd rather we didn't, just let us know and we'll make sure you are removed from the list.
Due to the customized nature of the engraved items we can not accept returns unless there is an error on our part. Un-engraved items are returnable less a 15% restocking fee.
We strive to make your online shopping experience a satisfying experience by giving you a superior product along with superior service.
Items must be returned within 30 days.
If you are having difficulty locating an item, navigating through our site, or a problem with our service, please email us and let us know how we might assist you. We make every endeavor to satisfy our customer's questions and problems and reply to email promptly.
Email Us Now: firstname.lastname@example.org
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